Paper frequently jams

Step 1

1. Remove the tray.



2. Check if paper is loaded correctly.

   Notes:

   • Make sure that the paper guides are positioned correctly.
   • Make sure that the stack height is below the maximum paper fill indicator.
   • Make sure to print on recommended paper size and type.


3. Insert the tray.



4. Print the document.

Do paper jams occur frequently?

Go to step 2.

The problem is solved.

Step 2

1. From the control panel, navigate to:

   Settings > Paper > Tray Configuration > Paper Size/Type

   For non‑touch‑screen printer models, press to navigate through the settings.



2. Set the correct paper size and type.



3. Print the document.

Do paper jams occur frequently?

Go to step 3.

The problem is solved.

Step 3

1. Load paper from a fresh package.

   Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.



2. Print the document.

Do paper jams occur frequently?

Contact customer support.

The problem is solved.