Avoiding jams

Load paper properly

Make sure paper lies flat in the tray.

Correct loading of paper	Incorrect loading of paper

Do not remove a tray while the printer is printing.

Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.

Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.

Do not slide the paper into the tray. Load paper as shown in the illustration.

Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes.

Push the tray firmly into the printer after loading paper.

If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray. For more information, see the “Loading paper and specialty media” section of the User’s Guide.

Allow the paper to enter the optional mailbox bins properly

Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used.

Notes:

If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a jam in the mailbox bin. For example, if you are printing on a legal-size paper and the bin extender is set to letter-size, then a jam occurs.
If the bin extender is longer than the size of the paper you are printing on, then the edges become uneven and the paper is not stacked properly. For example, if you are printing on a letter-size paper and the bin extender is set to legal-size, then the paper does not stack properly.

If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper all the way back.

Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin.

Use recommended paper

Use only recommended paper or specialty media.

Do not load wrinkled, creased, damp, bent, or curled paper.

Flex, fan, and straighten paper or specialty media before loading it.

Do not use paper that has been cut or trimmed by hand.

Do not mix paper sizes, weights, or types in the same tray.

Make sure the paper size and type are set correctly on the computer or printer control panel.

Store paper per manufacturer recommendations.

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Avoiding jams

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