Envelope seals when printing

Step 1

1. Use an envelope that has been stored in a dry environment.

   Note:  Printing on envelopes with high moisture content can seal the flaps.



2. Send the print job.

Does the envelope seal when printing?

Go to step 2.

The problem is solved.

Step 2

1. Make sure that paper type is set to Envelope.

   From the control panel, navigate to:

   Settings > Paper > Tray Configuration > Paper Size/Type

   For non‑touch‑screen printer models, press to navigate through the settings.



2. Send the print job.

Does the envelope seal when printing?

Contact customer support.

The problem is solved.