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Lexmark MS825

Lexmark MS825

Dark print

Note:  Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

ActionYesNo

Step 1

  1. Check if the printer is using a genuine and supported Lexmark toner cartridge.

    Note:  If the cartridge is not supported, then install a supported one.

  2. Print the document.

Is the print dark?

Go to step 2.

The problem is solved.

Step 2

  1. Turn off the printer, wait for about 10 seconds, and then turn on the printer.

  2. Reduce toner darkness. From the control panel, navigate to:

    Settings > Print > Quality

  3. Print the document.

Is the print dark?

Go to step 3.

The problem is solved.

Step 3

  1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

    Notes:

    • Make sure that the setting matches the paper loaded.
    • You can also change the setting on the printer control panel.
  2. Print the document.

Is the print dark?

Go to step 4.

The problem is solved.

Step 4

Check if the paper has texture or rough finishes.

Are you printing on textured or rough paper?

Go to step 5.

Go to step 6.

Step 5

  1. Replace textured paper with plain paper.

  2. Print the document.

Is the print dark?

Go to step 6.

The problem is solved.

Step 6

  1. Load paper from a fresh package.

    Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.

  2. Print the document.

Is the print dark?

Go to step 7.

The problem is solved.

Step 7

  1. Remove, and then insert the imaging unit.

    Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    Warning—Potential Damage:  Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.

  2. Print the document.

Is the print dark?

Go to step 8.

The problem is solved.

Step 8

  1. Replace the imaging unit.

  2. Print the document.

Is the print dark?

Contact customer support.

The problem is solved.

Updated May 2017
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