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Lexmark MS825

Lexmark MS825

Paper curl

Note:  Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

ActionYesNo

Step 1

  1. Check if the printer is using a genuine and supported Lexmark toner cartridge.

    Note:  If the cartridge is not supported, then install a supported one.

  2. Print the document.

Is the paper curled?

Go to step 2.

The problem is solved.

Step 2

  1. Adjust the guides in the tray to the correct position for the paper loaded.

  2. Print the document.

Is the paper curled?

Go to step 3.

The problem is solved.

Step 3

  1. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog.

    Notes:

    • Make sure that the settings match the paper loaded.
    • You can also change the settings from the printer control panel.
  2. Print the document.

Is the paper curled?

Go to step 4.

The problem is solved.

Step 4

  1. Remove paper from the tray, and then turn over the paper.

  2. Print the document.

Is the paper curled?

Go to step 5.

The problem is solved.

Step 5

  1. Load paper from a fresh package.

    Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.

  2. Print the document.

Is the paper curled?

Go to step 6.

The problem is solved.

Step 6

  1. Check if the paper loaded is supported.

    Note:  If paper is not supported, then load a supported paper.

  2. Print the document.

Is the paper curled?

Contact customer support.

The problem is solved.

Updated May 2017
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