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Lexmark MS825

Lexmark MS825

Folded or wrinkled paper

Note:  Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

ActionYesNo

Step 1

  1. Check if the printer is using a genuine and supported Lexmark toner cartridge.

    Note:  If the cartridge is not supported, then install a supported one.

  2. Print the document.

Is the paper folded or wrinkled?

Go to step 2.

The problem is solved.

Step 2

  1. Load paper from a fresh package.

    Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.

  2. Print the document.

Is the paper folded or wrinkled?

Go to step 3.

The problem is solved.

Step 3

  1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

    Notes:

    • Make sure that the setting matches the paper loaded.
    • You can also change the setting from the printer control panel.
  2. Print the document.

Is the paper folded or wrinkled?

Contact customer support.

The problem is solved.

Updated May 2017
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