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Lexmark MS825

Lexmark MS825

Light print

Note:  Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

ActionYesNo

Step 1

  1. Check if the printer is using a genuine and supported Lexmark toner cartridge.

    Note:  If the cartridge is not supported, then install a supported one.

  2. Print the document.

Is the print light?

Go to step 2.

The problem is solved.

Step 2

  1. Turn off the printer, wait for about 10 seconds, and then turn on the printer.

  2. Increase toner darkness. From the control panel, navigate to:

    Settings > Print > Quality

  3. Print the document.

Is the print light?

Go to step 3.

The problem is solved.

Step 3

  1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

    Notes:

    • Make sure that the setting matches the paper loaded.
    • You can also change the setting on the printer control panel.
  2. Print the document.

Is the print light?

Go to step 4.

The problem is solved.

Step 4

Check if the print resolution is set to 600 dpi.

  1. From the control panel, navigate to:

    Settings > Print > Quality > Print Resolution

  2. Print the document.

Is the print light?

Go to step 5.

The problem is solved.

Step 5

  1. Remove the toner cartridge, and then remove the imaging unit.

    Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

    Warning—Potential Damage:  Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.

  2. Remove any packing material that is left on the imaging unit.

  3. Firmly shake the imaging unit to redistribute the toner, and then insert it.

  4. Insert the toner cartridge.

  5. Turn off the printer, wait for 10 seconds, and then turn on the printer.

  6. Print the document.

Is the print light?

Go to step 6.

The problem is solved.

Step 6

  1. If the issue happens after installing a new maintenance kit, then check whether the transfer roller included with the kit is installed.

    Note:  If necessary, replace the transfer roller.

  2. Print the document.

Is the print light?

Go to step 7.

The problem is solved.

Step 7

Check the status of the imaging unit. From the control panel, navigate to:

Status/Supplies > Supplies

Is the imaging unit near end of life?

Go to step 8.

Contact customer support.

Step 8

  1. Replace the imaging unit.

  2. Print the document.

Is the print light?

Contact customer support.

The problem is solved.

Updated November 2018
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