Vertical light bands

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

Action	Yes	No
Step 1 Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical light bands appear on prints?	Contact customer support.	The problem is solved.

Action

Yes

Step 1

Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the cartridge is not supported, then install a supported one.

Print the document.

Do vertical light bands appear on prints?

Contact customer support.

The problem is solved.

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Vertical light bands

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