Cannot send e‑mails

Step 1

Make sure that the e‑mail SMTP settings are configured correctly. For more information, see Configuring the e‑mail SMTP settings.

Can you send an e‑mail?

The problem is solved.

Go to step 2.

Step 2

Make sure that you are using the correct password. Depending on your e‑mail service provider, use your account password, app password, or authentication password. For more information, see Configuring the e‑mail SMTP settings.

Can you send an e‑mail?

The problem is solved.

Go to step 3.

Step 3

Make sure that the printer is connected to a network and that the network is connected to the Internet.

Can you send an e‑mail?

The problem is solved.

Contact customer support.