Repeating defects

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

Action	Yes	No
Step 1 Using the Print Quality Test Pages, check if the distance between the repeating defects is equal to any of the following: 96 mm (3.78 in.) 49 mm (1.93 in.) 47.5 mm (1.87 in.) 30.2 mm (1.18 in.) Does the distance between the repeating defects match any of the measurements?	Go to step 2.	Take note of the distance, and then contact customer support.
Step 2 Replace the imaging unit. Print the document. Do the repeating defects appear?	Contact customer support.	The problem is solved.

Action

Yes

Step 1

Using the Print Quality Test Pages, check if the distance between the repeating defects is equal to any of the following:

96 mm (3.78 in.)

49 mm (1.93 in.)

47.5 mm (1.87 in.)

30.2 mm (1.18 in.)

Does the distance between the repeating defects match any of the measurements?

Go to step 2.

Take note of the distance, and then contact customer support.

Step 2

Replace the imaging unit.

Print the document.

Do the repeating defects appear?

Contact customer support.

The problem is solved.

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Repeating defects

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