Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Pull out the tray.
Remove the paper, and then load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.
Squeeze and slide the paper guides to the correct position for the size of the paper you are loading.
Insert the tray.
Print the document.
Is the print crooked or skewed?
Go to step 2.
The problem is solved.
Check if you are printing on a supported paper.
Contact customer support.
If your printed pages are streaky, crooked, faded, have lines on them that shouldn't be there, or are otherwise poor in quality, try these solutions.
Are you unable to print documents from your printer? Follow these steps to solve this problem.