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Lexmark XM7370

Lexmark XM7370

Cannot scan to a computer

ActionYesNo

Step 1

Perform a copy job.

Is the copy job successful?

Go to step 3.

Go to step 2.

Step 2

  1. Turn off the printer, wait for about 10 seconds, and then turn it back on.

  2. Scan the document.

Can you scan the document to a computer?

The problem is solved.

Go to step 3.

Step 3

    Check the printer connectivity.

  1. Print the Network Setup Page. From the control panel, navigate to:

    Settings > Reports > Network > Network Setup Page

  2. Check the network status.

Is the printer connected to the network?

Go to step 5.

Go to step 4.

Step 4

  1. Connect the printer to the network.

  2. Scan the document.

Can you scan the document to a computer?

The problem is solved.

Go to step 5.

Step 5

  1. Make sure that the printer and the computer are connected to the same network.

  2. Scan the document.

Can you scan the document to a computer?

The problem is solved.

Contact customer support.

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