Confidential and other held documents do not print

Step 1

1. From the control panel, check if the documents appear in the Held Jobs list.

   Note:  If the documents are not listed, then print the documents using the Print and Hold options.



2. Print the documents.

Are the documents printed?

The problem is solved.

Go to step 2.

Step 2

The print job may contain a formatting error or invalid data.

• Delete the print job, and then send it again.
• For PDF files, generate a new file, and then print the documents.

Are the documents printed?

The problem is solved.

Go to step 3.

Step 3

If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates.

For Windows users



1. Open the Printing Preferences dialog.



2. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.



3. Enter a PIN, and then save the changes.



4. Send the print job.

For Macintosh users



1. Save and name each job differently.



2. Send the job individually.

Are the documents printed?

The problem is solved.

Go to step 4.

Step 4

1. Delete some held jobs to free up printer memory.



2. Print the documents.

Are the documents printed?

The problem is solved.

Go to step 5.

Step 5

1. Add printer memory.



2. Print the documents.

Are the documents printed?

The problem is solved.

Contact customer support.