Cannot scan to a computer

Step 1

Perform a copy job.

Is the copy job successful?

Go to step 3.

Go to step 2.

Step 2

1. Turn off the printer, wait for about 10 seconds, and then turn it back on.



2. Scan the document.

Can you scan the document to a computer?

The problem is solved.

Go to step 3.

Step 3

Check the printer connectivity.



1. Print the Network Setup Page. From the control panel, navigate to:

   Settings > Reports > Network > Network Setup Page



2. Check the network status.

Is the printer connected to the network?

Go to step 5.

Go to step 4.

Step 4

1. Connect the printer to the network.



2. Scan the document.

Can you scan the document to a computer?

The problem is solved.

Go to step 5.

Step 5

1. Make sure that the printer and the computer are connected to the same network.



2. Scan the document.

Can you scan the document to a computer?

The problem is solved.

Contact customer support.