Cannot scan to a network folder

Step 1

1. Create a network folder shortcut.



2. Scan a document using the shortcut. For more information, see Scanning to a network folder.

Can you scan a document and save it to a network folder?

The problem is solved.

Go to step 2.

Step 2

Make sure that the network folder path and format are correct. For example, //server_hostname/foldername/path, where server_hostname is a fully qualified domain (FQDN) or IP address.

Is the network folder path and format correct?

Go to step 3.

Go to step 4.

Step 3

Make sure that you have a write access permission to the network folder.

Can you scan a document and save it to a network folder?

The problem is solved.

Go to step 4.

Step 4

Update the network folder shortcut.

1. Open a web browser, and then type the printer IP address in the address field.

   Notes:

   • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
   • If you are using a proxy server, then temporarily disable it to load the web page correctly.


2. Click Shortcuts, and then select a shortcut.

   Note:  If you have multiple shortcut types, then select Network Folder.



3. In the Share Path field, type the network folder path.

   Notes:

   • If your share path is \\server_hostname\foldername\path, then type //server_hostname/foldername/path.
   • Make sure that you use forward slashes when typing the share path.


4. From the Authentication menu, select your authentication method.

   Note:  If Authentication is set to “Use assigned username and password,” then in the User Name and Password fields, type your credentials.



5. Click Save.

Can you scan a document and save it to a network folder?

The problem is solved.

Go to step 5.

Step 5

Make sure that the printer and the network folder are connected to the same network.

Can you scan a document and save it to a network folder?

The problem is solved.

Contact customer support.