Paper frequently jams

Step 1

1. Pull out the tray.



2. Check if the paper is loaded correctly.

   Notes:

   • Make sure that the paper guides are positioned correctly.
   • Make sure that the stack height is below the maximum paper fill indicator.
   • Make sure to print on recommended paper size and type.


3. Insert the tray.



4. Print the document.

Do paper jams still occur frequently?

Go to step 2.

The problem is solved.

Step 2

1. From the Paper menu on the control panel, check if the printer is detecting the correct paper size.



2. Resend the print job.

Do paper jams still occur frequently?

Go to step 3.

The problem is solved.

Step 3

1. Load paper from a fresh package.



2. Print the document.

Do paper jams still occur frequently?

Contact customer support.

The problem is solved.