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Lexmark C2425

Lexmark C2425

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Gray or colored background

Note:  Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.

ActionYesNo

Step 1

  1. Perform Color Adjust.

    From the control panel, navigate to:

    Settings > Print > Quality > Advanced Imaging > Color Adjust

  2. Print the document.

Does gray or colored background appear on prints?

Go to step 2.

The problem is solved.

Step 2

  1. Remove, and then insert the imaging kit.

    Warning—Potential Damage:  Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems.

    Warning—Potential Damage:  Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.

  2. Print the document.

Does gray or colored background appear on prints?

Contact customer support.

The problem is solved.
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