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Lexmark C2425

Lexmark C2425

Solid color or black images

Note:  Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.


Step 1

  1. Remove, and then reinstall the imaging kit.

    Warning—Potential Damage:  Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems.

    Warning—Potential Damage:  Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.

  2. Print the document.

Is the printer printing solid color or black images?

Contact customer support.

The problem is solved.

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