Ghost images

Step 1

1. Load the tray with the correct paper type.



2. Print the document.

Do ghost images appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

   Notes:

   • Make sure that the setting matches the paper loaded.
   • You can also change the setting on the printer control panel. Navigate to:

   Settings > Paper > Tray Configuration > Paper Size/Type



2. Print the document.

Do ghost images appear on prints?

Go to step 3.

The problem is solved.

Step 3

1. Perform Color Adjust.

   From the control panel, navigate to:

   Settings > Print > Quality > Advanced Imaging > Color Adjust



2. Print the document.

Do ghost images appear on prints?

Go to step 4.

The problem is solved.

Step 4

1. Remove, and then insert the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.



2. Print the document.

Do ghost images appear on prints?

Contact customer support.

The problem is solved.