Step 1 Check if the printer is on. Is the printer on? | Go to step 2. | Turn on the printer. |
Step 2 Make sure that the printer IP address is correct. - View the printer IP address:
- From the home screen
- From the TCP/IP section in the Network/Ports menu
- By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Is the printer IP address correct? | Go to step 3. | Type the correct printer IP address in the address field. |
Step 3 Check if you are using a supported browser: - Internet Explorer® version 11 or later
- Microsoft Edge™
- Safari version 6 or later
- Google Chrome™
version 32 or later
- Mozilla Firefox version 24 or later
Is your browser supported? | Go to step 4. | Install a supported browser. |
Step 4 Check if the network connection is working. Is the network connection working? | Go to step 5. | Contact your administrator. |
Step 5 Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the printer. Are the cable connections secure? | Go to step 6. | Secure the cable connections. |
Step 6 Check if the web proxy servers are disabled. Are the web proxy servers disabled? | Go to step 7. | Contact your administrator. |
Step 7 Access the Embedded Web Server. Did the Embedded Web Server open? | The problem is solved. | Contact customer support. |