Step 1  Using the Print Quality Test Pages, measure the distance between the repeating defects on the affected color page. Check if the repeating defects match any of the following measurements: Imaging kit - 94.20
mm (3.71
in.)
- 29.80
mm (1.17
in.)
- 23.20
mm (0.91
in.)
Developer unit - 43.90
mm (1.73
in.)
- 45.50
mm (1.79
in.)
Transfer module - 37.70
mm (1.48
in.)
- 78.50
mm (3.09
in.)
- 55
mm (2.17
in.)
Fuser - 79.80
mm (3.14
in.)
- 94.30
mm (3.71
in.)
Do the repeating defects match any of the measurements? | Take note of the distance, and then contact customer support. | Take note of the distance, and then contact customer support. |