Slow printing

Step 1

Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device.

Is the printer printing slow?

Go to step 2.

The problem is solved.

Step 2

1. Make sure that the printer is not in Quiet Mode.

   • From the control panel, navigate to:
   • Settings > Device > Maintenance > Configuration Menu > Device Operations > Quiet Mode

   For non‑touch‑screen printer models, press to navigate through the settings.



2. Print the document.

Is the printer printing slow?

Go to step 3.

The problem is solved.

Step 3

1. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog.



2. Set the resolution to 4800 CQ.

   Note:  You can also change the resolution from the control panel. Navigate to Settings > Print > Quality > Print Resolution. For non‑touch‑screen printer models, press to navigate through the settings.



3. Print the document.

Is the printer printing slow?

Go to step 4.

The problem is solved.

Step 4

1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

   Notes:

   • Make sure that the setting matches the paper loaded.
   • You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type. For non‑touch‑screen printer models, press to navigate through the settings.
   • Heavier paper prints more slowly.
   • Paper narrower than letter, A4, and legal may print more slowly.


2. Print the document.

Is the printer printing slow?

Go to step 5.

The problem is solved.

Step 5

1. Make sure that the printer settings for texture and weight match the paper being loaded.

   From the control panel, navigate to:

   Settings > Paper > Media Configuration > Media Types

   For non‑touch‑screen printer models, press to navigate through the settings.

   Note:  Rough paper textures and heavy paper weights may print more slowly.



2. Print the document.

Is the printer printing slow?

Go to step 6.

The problem is solved.

Step 6

Remove held jobs.

Is the printer printing slow?

Go to step 7.

The problem is solved.

Step 7

1. Make sure that the printer is not overheating.

   Notes:

   • Allow the printer to cool down after a long print job.
   • Observe the recommended ambient temperature for the printer. For more information, see Selecting a location for the printer.


2. Print the document.

Is the printer printing slow?

Contact customer support.

The problem is solved.