Repeating defects

Step 1

• Using the Print Quality Test Pages, check if the distance between the repeating defects is equal to any of the following:

Imaging unit

• 75.40  mm (2.97  in.)
• 34.70  mm (1.37  in.)
• 23.9  mm (0.94  in.)

Toner cartridge

• 35.70  mm (1.41  in.)
• 36.80  mm (1.45  in.)

Transfer roller

• 44  mm (1.73  in.)

Fuser

• 78.1  mm (3.07  in.)
• 75.4  mm (2.97  in.)

Does the distance between the repeating defects match any of the measurements?

Go to step 2.

Take note of the distance, and then contact customer support.

Step 2

1. Replace the supply item that matches the repeating defects distance.

   Note:  If the supply item is a transfer roller or fuser, then contact customer support.



2. Print the document.

Do the repeating defects appear?

Contact customer support.

The problem is solved.