Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.
Adjust the paper guides in the tray to the correct position for the paper loaded.
Print the document.
Is the print crooked or skewed?
Go to step 2.
The problem is solved.
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.
Go to step 3.
Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
Contact customer support.
Skewed or Crooked Printout
Are you unable to print documents from your printer? Follow these steps to solve this problem.