Text or images cut off
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press 
to navigate through the settings.
| Action | Yes | No |
|---|
Step 1  Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document.
Are text or images cut off? | Go to step 2. | The problem is solved. |
Step 2 Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: - Make sure that the setting matches the paper loaded.
- You can also change the setting on the printer control panel. Navigate to Settings > Paper > Tray Configuration > Paper Size/Type.
Print the document.
Are text or images cut off? | Go to step 3. | The problem is solved. |
Step 3 Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Are text or images cut off? | Contact customer support. | The problem is solved. |