Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.
Adjust the paper guides in the tray to the correct position for the paper loaded.
Print the document.
Is the print crooked or skewed?
Go to step 2.
The problem is solved.
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.
Go to step 3.
Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
Contact customer support.
Performing color adjust can remove the gray or colored background from the printed page.
Do you keep seeing solid color or black images on your prints? Here is the step to help you solve the problem.