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Lexmark CX431

Lexmark CX431

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Toner easily rubs off

Note:  Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.

ActionYesNo

Step 1

  1. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.

    Notes:

    • Make sure that the setting matches the paper loaded.
    • You can also change the setting on the printer control panel. Navigate to:

    Settings > Paper > Tray Configuration > Paper Size/Type

  2. Print the document.

Does toner easily rub off?

Go to step 2.

The problem is solved.

Step 2

  1. Check if the paper weight is supported.

    Note:  If paper weight is not supported, then load a supported one.

  2. Print the document.

Does toner easily rub off?

Go to step 3.

The problem is solved.

Step 3

  1. Load paper from a fresh package.

    Note:  Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.

  2. Print the document.

Does toner easily rub off?

Contact customer support.

The problem is solved.
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