Skip to Content Information Center
Lexmark MS331

Lexmark MS331

Paper jam in the multipurpose feeder

  1. Remove paper from the multipurpose feeder.

  2. Remove the jammed paper.

    Note:  Make sure that all paper fragments are removed.

  3. Close the multipurpose feeder.

  4. Open the front door.

    Warning—Potential Damage:  To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.

  5. Remove the imaging unit.

    Warning—Potential Damage:  Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

    Warning—Potential Damage:  Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.

  6. Remove the jammed paper.

    CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

    Note:  Make sure that all paper fragments are removed.

  7. Insert the imaging unit.

  8. Close the door.

  9. Open the multipurpose feeder.

  10. Flex, fan, and align the paper edges before loading.

  11. Reload paper.

Was this article helpful?