Avoiding jams

Load paper properly

Make sure that the paper lies flat in the tray.

Correct loading of paper	Incorrect loading of paper

Do not load or remove a tray while the printer is printing.

Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.

Do not slide paper into the tray. Load paper as shown in the illustration.

Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.

Push the tray firmly into the printer after loading paper.

Use recommended paper

Use only recommended paper or specialty media.

Do not load paper that is wrinkled, creased, damp, bent, or curled.

Flex, fan, and align the paper edges before loading.

Do not use paper that has been cut or trimmed by hand.

Do not mix paper sizes, weights, or types in the same tray.

Make sure that the paper size and type are set correctly on the computer or printer control panel.

Store paper according to manufacturer recommendations.

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