Open the front door.
Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Open the rear door.
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Close the rear door.
Insert the imaging unit.
Close the front door.
Remove paper that is stuck in the tray to continue printing.
Fixing paper jams can be time-consuming. Learning about where paper jams usually happen allows you to solve the problem quickly.