Repeating defects

Step 1

• Using the Print Quality Test Pages, check if the distance between the repeating defects is equal to any of the following:

Imaging unit

• 96  mm (3.78  in.)
• 37.7  mm (1.48  in.)

Toner cartridge

• 43.5  mm (1.71  in.)
• 37.5  mm (1.48  in.)

Transfer roller

• 52  mm (2.05  in.)

Fuser

• 79.8  mm (3.14  in.)
• 62.5  mm (2.46  in.)

Does the distance between the repeating defects match the toner cartridge or imaging unit measurements?

Go to step 2.

Note:  If the repeating defects match the transfer roller or fuser measurements, then contact customer support.

Take note of the distance, and then contact customer support.

Step 2

1. Replace the affected supply item.



2. Print the document.

Do the repeating defects appear?

Contact customer support.

The problem is solved.