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Lexmark MX331

Lexmark MX331

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Vertical light bands

Note:  Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

ActionYesNo

Step 1

  1. Check if the printer is using a genuine and supported Lexmark toner cartridge.

    Note:  If the cartridge is not supported, then install a supported one.

  2. Print the document.

Do vertical light bands appear on prints?

Go to step 2.

The problem is solved.

Step 2

  1. Check the status of the toner cartridge.

    From the control panel, navigate to:

    Settings > Reports > Device > Device Statistics

  2. From the Supply Information section of the pages printed, check the status of the toner cartridge.

Do vertical light bands appear on prints?

Go to step 3.

The problem is solved.

Step 3

  1. Replace the toner cartridge.

  2. Print the document.

Do vertical light bands appear on prints?

Contact customer support.

The problem is solved.
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