Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press 
to navigate through the settings.
| Action | Yes | No |
|---|
Step 1  Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document.
Is the printer printing blank or white pages? | Go to step 2. | The problem is solved. |
Step 2 Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Check the imaging unit for signs of damage. Note: Make sure that the photoconductor drum contact is not bent or out of place. Firmly shake the imaging unit to redistribute the toner. Insert the imaging unit. Print the document.
Is the printer printing blank or white pages? | Go to step 3. | The problem is solved. |
Step 3 Replace the toner cartridge. Is the printer printing blank or white pages? | Go to step 4. | The problem is solved. |
Step 4 Replace the imaging unit. Is the printer printing blank or white pages? | Contact customer support. | The problem is solved. |