Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control panel. Navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press to navigate through the settings.
Make sure that the settings match the paper loaded.
Print the document.
Is the document printed on the correct paper?
The problem is solved.
Contact customer support.