Printer error codes

8.01

Close all doors.

Close all doors, and then insert the waste toner bottle.

8.03

Close door C.

Keep all doors closed unless performing maintenance.

9.00

Printer had to restart. Last job may be incomplete.

Touch Continue to clear the message and continue printing.

11.11, 11.21, 11.31, 11.41, 11.51

Load <source/> with <type/> <size/>.

Open the indicated tray, and then load paper. For more information, see Loading trays.

11.12, 11.22, 11.32, 11.42, 11.52

Load <source/> with <type/> <size/> <orientation/>.

Open the indicated tray, and then load paper. For more information, see Loading trays.

11.91

Load multipurpose feeder with <type/> <size/>.

Open the multipurpose feeder, and then load paper. For more information, see Loading the multipurpose feeder.

11.92

Load multipurpose feeder with <type/> <size/> <orientation/>.

Open the multipurpose feeder, and then load paper. For more information, see Loading the multipurpose feeder.

12.11, 12.21, 12.31, 12.41, 12.51

Change <source/> to <type/> <size/>.

Open the indicated tray, remove paper, and then load the correct paper type and size. For more information, see Loading trays.

12.12, 12.22, 12.32, 12.42, 12.52

Change <source/> to <type/> <size/> <orientation/>.

Open the indicated tray, remove paper, and then load the correct paper type and size. For more information, see Loading trays.

12.91

Change multipurpose feeder to <type/> <size/>.

Remove paper, and then load the correct paper type and size. For more information, see Loading the multipurpose feeder.

12.92

Change multipurpose feeder to <type/> <size/> <orientation/>.

Remove paper, and then load the correct paper type and size. For more information, see Loading the multipurpose feeder.

29.08

Reminder: Remove packaging.

1. Open door A, and then remove the packing material inside the printer.



2. Pull out each of the three red clips starting with the upper left, lower left, and ending on the right side.



3. Close door A.



4. Open door B.



5. Pull the red loop on the right side straight out.



6. Close door B.

31.30

Transfer module problem. Restart printer.

1. Turn off the printer, and then unplug the power cord from the electrical outlet.



2. Connect the power cord to the electrical outlet, and then turn on the printer.

   
   CAUTION—POTENTIAL INJURY:  To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

31.35

Reinstall missing or unresponsive waste toner bottle.

1. Open door B.



2. Remove the waste toner bottle.

   Note:  To avoid spilling the toner, place the bottle in an upright position.



3. Insert the waste toner bottle.



4. Close door B.

31.40, 31.41, 31.42, 31.43

Reinstall missing or unresponsive [color] cartridge.

1. Open door B.



2. Remove the cartridge.



3. Insert the cartridge.



4. Close door B.

31.60

Reinstall missing or unresponsive black imaging unit.

1. Open door B.



2. Remove the waste toner bottle.

   Note:  To avoid spilling the toner, place the bottle in an upright position.



3. Remove the toner cartridges.



4. Disconnect the imaging kit cable.



5. Remove the imaging kit.

   Note:  To avoid scratching the imaging kit or damaging the photoconductor drum, place the imaging kit in an uplifted position.



6. Remove the black imaging unit.

   Warning—Potential Damage:  Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.



7. Insert the black imaging unit.



8. Insert the imaging kit.



9. Connect the imaging kit cable.



10. Insert the toner cartridges.



11. Insert the waste toner bottle.



12. Close door B.

31.64

Reinstall missing, unplugged, or unresponsive color imaging kit.

1. Open door B.



2. Remove the waste toner bottle.

   Note:  To avoid spilling the toner, place the bottle in an upright position.



3. Remove the cartridges.



4. Disconnect the imaging kit cable.



5. Remove the imaging kit.



6. Insert the imaging kit.



7. Connect the imaging kit cable.



8. Insert the cartridges.



9. Insert the waste toner bottle.



10. Close door B.

31.80

Reinstall missing or unresponsive fuser.

1. Open door A, and then open door A1.



2. Remove the fuser.



3. Insert the fuser.



4. Close door A1, and then close door A.

32.40, 32.41, 32.42, 32.43

Replace unsupported [color] cartridge.

See Replacing a toner cartridge.

32.60

Replace unsupported black imaging unit.

See Replacing the black imaging unit.

32.64

Replace unsupported color imaging kit.

See Replacing the color imaging kit.

33.40, 33.41, 33.42, 33.43

Non-Lexmark [color] cartridge, seeUser's Guide.

33.60

Non-Lexmark black imaging unit, seeUser's Guide.

33.64

Non-Lexmark color imaging kit, see User's Guide.

37.1

Insufficient memory to collate job.

• Touch Continue to print the part of the job that is stored and to begin collating the rest of the print job.
• Cancel the current print job.

37.3

Insufficient memory, some held jobs were deleted.

Touch Continue to clear the message and continue printing.

39.1

Complex page, some data may not have printed.

• Touch Continue to clear the message and continue printing.
• Cancel the current print job.
• Install more printer memory.
• Reduce the complexity and size of the print job before sending it to print again.
• Reduce the number of pages in the print job.
• Reduce the number and size of any downloaded fonts.
• Delete any unnecessary fonts or macros from the print job.
• Reduce the number of graphics in the print job.

42.xy

Replace [color] cartridge, printer region mismatch.

See Replace cartridge, printer region mismatch.

43.40, 43.41, 43.42, 43.43

Replace defective [color] cartridge.

See Replacing a toner cartridge.

43.40, 43.41, 43.42, 43.43

[Color] cartridge problem.

1. Open door B.



2. Remove the cartridge.



3. Insert the cartridge.



4. Close door B.

If the problem persists, then replace the cartridge.

55.1

Error reading USB drive. Remove USB.

Remove the flash drive to continue.

55.2

Error reading USB hub. Remove hub.

Remove the USB hub to continue.

58

Too many trays attached.

1. Turn off the printer, and then unplug the power cord from the electrical outlet.



2. Remove one or more trays.



3. Connect the power cord to the electrical outlet, and then turn on the printer.


CAUTION—POTENTIAL INJURY:  To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

59

Incompatible tray [x].

1. Turn off the printer, and then unplug the power cord from the electrical outlet.



2. Remove the indicated tray.



3. Connect the power cord to the electrical outlet, and then turn on the printer.


CAUTION—POTENTIAL INJURY:  To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

61

Defective disk.

Replace the defective storage drive.

62

Disk full.

• Touch Continue to clear the message.
• Delete fonts, macros, and other data stored in the printer hard disk.
• Install a printer hard disk.

63

Format the disk.

Formatting now wipes all information from the storage drive.

To format the disk, do the following:



1. From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.



2. Touch Sanitize all information on hard disk, and then touch ERASE.

71.01

Fax Station Name not set up. Contact system administrator.

71.02

Fax Station Number not set up. Contact system administrator.

71.03

No analog phone line connected to modem, fax is disabled.

Check the connection and the line for a signal. For more information, see Setting up fax using a standard telephone line.

71.06

Unable to connect to HTTPS Fax Server.

Connection to HTTPS Fax Server is disconnected. Check the Internet connection of the printer.

71.12

Memory full, cannot print faxes.

Touch Print All to print as many of the faxes as have been saved.

71.13

Memory full. Cannot send faxes.

• Continue and try sending the fax again.
• Scan the original document one page at a time, dial the fax number, and then scan the document.

72.01

E-mail SMTP server not set up. Contact system administrator.

• Set up your e‑mail function. For more information, see Configuring the e‑mail SMTP settings.
• Disable the error message. For more information, see Disabling the “SMTP server not set up” error message.

80.01, 80.09

Maintenance kit nearly low.

Touch Continue to clear the message.

80.11, 80.19

Maintenance kit low.

Touch Continue to clear the message.

80.21, 80.29

Maintenance kit very low.

Touch Continue to clear the message.

80.31

Replace maintenance kit, recommended life exceeded.

See Ordering a fuser maintenance kit.

82.00, 82.02, 82.09

Waste toner bottle nearly full.

Touch Continue to clear the message.

82.12, 82.13, 82.19, 82.20, 82.22, 82.23, 82.29

Waste toner bottle almost full.

Touch Continue to clear the message.

82.30, 82.30, 82.33, 82.39, 82.40, 82.42, 82.49

Replace waste toner bottle.

See Replacing the waste toner bottle.

84.01, 84.09

Black imaging unit or color imaging kit nearly low.

Touch Continue to clear the message.

84.11, 84.13, 84.19

Black imaging unit or color imaging kit low.

Touch Continue to clear the message.

84.21, 84.23, 84.29

Black imaging unit or color imaging kit very low.

Touch Continue to clear the message.

84.31, 84.33, 84.41, 84.43, 84.48

Replace black imaging unit or color imaging kit.

• See Replacing the black imaging unit.
• See Replacing the color imaging kit.

88.00, 88.08, 88.09

[Color] cartridge nearly low.

88.10, 88.18, 88.19

[Color] cartridge low.

88.20, 88.28, 88.29

[Color] cartridge very low.

88.30, 88.37, 88.38, 88.40, 88.47, 88.48

Replace the [color] cartridge.

See Replacing a toner cartridge.

200.23, 200.33, 200.43, 200.53, 232.23, 232.33, 232.43, 232.53, 240.23, 240.33, 240.43, 240.53, 242.33, 242.35, 242.43, 242.45, 242.53, 242.55, 243.43, 243.45, 243.53, 243.55, 244.53, 244.54, 244.55, 245.56, 662.23, 663.33, 664.43, 665.53

Paper jam, [jam header]. [xxx.yy]

See Paper jam in trays.

200.03, 240.05, 240.06, 240.82, 240.83, 240.84, 647.82, 647.83, 647.84, 647.85, 648.82, 648.83, 648.84, 648.85, 649.82, 649.83, 649.84, 649.85, 650.82, 650.83, 650.84, 650.85, 660.81, 660.82, 660.83, 660.84, 660.85, 660.86

Paper jam, [jam header]. [xxx.yy]

See Paper jam in the multipurpose feeder.

230.03, 230.13, 230.23, 230.33, 230.43, 230.53

Paper jam, [jam header]. [xxx.yy]

See Paper jam in the standard bin.

280.11, 280.13, 280.15, 280.91, 280.93, 280.95, 281.11, 281.15, 281.16, 281.91, 281.95, 281.96, 284.11, 284.13, 284.15, 284.91, 284.93, 284.95, 288.10, 288.90, 295.01, 680.10, 680.20, 680.40

Scanner jam. [xxx.yy]

See Paper jam in the automatic document feeder.