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Optra CX Family

Optra CX Family

Cannot connect to the portal

Try one or more of the following:

Check if the network connection is working
Make sure that the cable connections are secure
Check if you are using a supported browser

Use the latest version of Apple Safari, Google Chrome™ , or Mozilla Firefox.

Make sure that the user credentials are correct
Make sure that the account e‑mail address is associated with your Optra Portal organization

For more information, contact your administrator or the person who created the organization account.

View the device logs for relevant debug information

On the DEVICES tab, select the device name, and in the CONFIGURE DEVICE page, click VIEW LOGS.

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