Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
| Action | Yes | No |
|---|
Step 1  Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document.
Is the printer printing blank or white pages? | Go to step 2. | The problem is solved. |
Step 2 Remove the photoconductor units. Warning—Potential Damage: Do not expose the photoconductor units to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drums. Doing so may affect the quality of future print jobs. Insert the photoconductor units. Print the document.
Is the printer printing blank or white pages? | Contact customer support. | The problem is solved. |