Gray or colored background

Step 1

1. Depending on your operating system, increase toner darkness from the Printing Preferences or Print dialog.

   Note:  You can also change the setting on the printer control panel. From the home screen, touch Settings > Print > Quality > Toner Darkness.



2. Print the document.

Does gray or colored background appear on prints?

Go to step 2.

The problem is solved.

Step 2

1. Perform Color Adjust.

   From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust.



2. Print the document.

Does gray or colored background appear on prints?

Go to step 3.

The problem is solved.

Step 3

1. Remove the photoconductor units.

   Warning—Potential Damage:  Do not expose the photoconductor units to direct light. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drums. Doing so may affect the quality of future print jobs.



2. Insert the photoconductor units.



3. Print the document.

Does gray or colored background appear on prints?

Contact customer support.

The problem is solved.