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Lexmark CX944

Lexmark CX944

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Solid color or black images

Note:  Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.

ActionYesNo

Step 1

  1. Remove the photoconductor units.

    Warning—Potential Damage:  Do not expose the photoconductor units to direct light. Extended exposure to light may cause print quality problems.

    Warning—Potential Damage:  Do not touch the photoconductor drums. Doing so may affect the quality of future print jobs.

  2. Insert the photoconductor units.

  3. Print the document.

Is the printer printing solid color or black images?

Contact customer support.

The problem is solved.
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