2.01 | Supply needed. | Touch Cancel Job and order the needed supply. For more information, see Ordering parts and supplies. |
3.01 | The standard output bin is full. | Remove paper from the bin, and then touch Continue. |
3.21, 3.22, 3.23, 3.24 | Remove paper behind tray [x]. |  Remove the indicated tray. Remove any jammed paper in the area. Insert the tray.
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7.13, 7.23, 7.33,7.43, 7.53 | Insert tray [x]. | Try either of the following: - Insert the indicated tray.
- Cancel the current print job.
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8.01 | Close the front door. | Keep the front door closed unless performing maintenance. |
8.02, 8.03, 8.04, 8.05 | Close door [x]. | Keep the indicated door closed unless performing maintenance. |
8.06 | Attach tray 5. | Slide the tray to the left, and then slide it back into place. |
8.07 | Close paper transport cover F. | Keep the paper transport cover F closed unless performing maintenance. |
8.08 | Close the staple finisher front door. | Keep the finisher front door closed unless performing maintenance. |
8.09 | Close staple, hole punch finisher top cover. | Keep the finisher top cover closed unless performing maintenance. |
9.00 | Printer had to restart. Last job may be incomplete. | Touch Continue to clear the message and continue printing. |
11.11, 11.21, 11.31, 11.41, 11.51 | Load [source] with [type] [size]. | Load the indicated tray with paper. For more information, see Loading paper and specialty media. |
11.12, 11.22, 11.32, 11.42, 11.52 | Load [source] with [type] [size] [orientation]. |
11.81, 11.91 | Load multipurpose feeder with [type] [size]. | Load the multipurpose feeder with paper. For more information, see Loading the multipurpose feeder. |
11.82, 11.92 | Load multipurpose feeder with [type] [size] [orientation]. |
12.11, 12.21, 12.31, 12.41, 12.51 | Change [source] to [type] [size]. | Pull out the indicated tray, remove paper, and then load the correct paper type and size. For more information, see Loading paper and specialty media. |
12.12, 12.22, 12.32, 12.42, 12.52 | Change [source] to [type] [size] [orientation]. |
12.91 | Change multipurpose feeder to [type] [size]. | Remove paper, and then load the correct paper type and size. For more information, see Loading the multipurpose feeder. |
12.92 | Change multipurpose feeder to [type] [size] [orientation]. |
31.00 | Insert hole punch box. | Open the paper transport cover F. Remove the hole punch box. Insert the hole punch box.
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31.35 | Reinstall missing or unresponsive waste toner bottle. | Open the front door. Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Insert the waste toner bottle. Close the front door.
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31.40, 31.41, 31.42, 31.43 | Reinstall missing or unresponsive [color] cartridge. | Open the front door. Remove the cartridge. Insert the cartridge. Close the front door.
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31.60, 31.61, 31.62, 31.63 | Reinstall missing or unresponsive [color] photoconductor. | Open the front door. Unlock, and then remove the waste toner transfer unit. Note: To avoid spilling the toner, place the unit in an upright position. Unlock, and then remove the photoconductor unit. Insert the photoconductor unit, and then lock it in place. Insert the waste toner transfer unit, and then lock it in place. Close the front door.
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32.40, 31.41, 31.42, 31.43 | Replace unsupported [color] cartridge. | See Replacing a toner cartridge. |
32.60, 32.61, 32.62, 32.63 | Replace unsupported [color] photoconductor. | See Replacing a photoconductor unit. |
34.00 | Paper too short. | Set the paper size setting to match the paper loaded in the tray. From the home screen, touch Settings > Paper > Tray > Configuration > Paper Size/Type. |
34.10, 34.20, 34.30, 34.40, 34.50 | Check [source], adjust guides and orientation. | Pull out the indicated tray, and then make sure that the paper is loaded correctly. For more information, see Loading paper and specialty media. |
34.90 | Check multipurpose feeder, adjust guides and orientation. | Make sure that the paper is loaded correctly. For more information, see Loading the multipurpose feeder. |
37.10 | Insufficient memory to collate job. | Try either of the following: - Touch Continue to print the part of the job that is stored and to begin collating the rest of the print job.
- Cancel the current print job.
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37.30 | Insufficient memory, some held jobs were deleted. | Touch Continue to clear the message and continue printing. |
38.10 | Memory full. | Try one or more of the following: - Touch Continue to clear the message and continue printing.
- Cancel the current print job.
- Install more printer memory.
- Reduce the number of pages in the print job.
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39.10 | Complex page, some data may not have printed. | Try one or more of the following: - Touch Continue to clear the message and continue printing.
- Cancel the current print job.
- Install more printer memory.
- Reduce the complexity and size of the print job before sending it to print again.
- Reduce the number of pages in the print job.
- Reduce the number and size of any downloaded fonts.
- Delete any unnecessary fonts or macros from the print job.
- Reduce the number of graphics in the print job.
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51 | Defective flash detected. | Try one or more of the following: - Replace the flash memory.
- Touch Continue to clear the message and continue printing.
- Cancel the current print job.
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52 | Not enough free space in flash memory for resources. | Try one or more of the following: |
55.1 | Error reading USB drive. Remove USB | Remove the flash drive to continue. |
55.2 | Error reading USB hub. Remove hub. | Remove the USB hub to continue. |
55.3 | Unplug and change mode. |
61 | Remove defective disk. | Replace the defective storage drive. |
62 | Disk full. | Try one or more of the following: |
63 | Format the disk. | Formatting now wipes all information from the storage drive. To format the storage drive, do the following: From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. Touch Sanitize all information on hard disk, and then touch ERASE.
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71.40 | Printer's time is incorrect. | Configure the printer time. From the home screen, touch Settings > Device > Preferences > Date and Time > Configure. |
80.21 | Maintenance Kit near end of life | Touch Continue to clear the message. |
80.31 | Replace maintenance kit. | See Replacing the tray roller kit. |
82.22 | Waste toner bottle nearly full. | Touch Continue to clear the message. |
82.42 | Replace waste toner bottle. | See Replacing the waste toner bottle. |
83.20 | Staples low or missing. | Try either of the following: |
83.30 | Staples empty or misfed. |
84.01 | [Color] photoconductor unit nearly low. | Touch Continue to clear the message. |
84.11 | [Color] photoconductor unit low. |
84.21 | [Color] photoconductor unit very low. |
84.31 | Replace [color] photoconductor unit, recommended life exceeded. | See Replacing a photoconductor unit. |
87.20 | Hole punch box nearly full. | Touch Continue to clear the message. |
87.30 | Empty the hole punch box. | Open the paper transport cover F. Remove the hole punch box, and then empty it. Insert the hole punch box. Close the cover.
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88.00[x] | [Color] cartridge nearly low. | Touch Continue to clear the message. |
88.10[x] | [Color] cartridge low. |
88.20[x] | [Color] cartridge very low. |
88.30[x], 88.40[x] | Replace [color] cartridge. | See Replacing a toner cartridge. |
200.03, 240.06 | Paper jam [jam header]. | See Paper jam in the multipurpose feeder. |
200.16[x], 241.16a | Paper jam [jam header]. | See Paper jam in the standard tray. |
200.26[x], 200.36[x], 200.46[x], 200.56a, 202.95[x], 242.26, 242.33, 242.43, 243.33, 243.36, 243,43, 244,43, 244,46 | Paper jam [jam header]. | See Paper jam in the optional trays. |
200.56a, 245.53[x], 245,56 | Paper jam [jam header]. | See Paper jam in the 2000‑sheet tray. |
200.95, 201.96, 202.93, 202.94, 221.93, 232.93, 240.25, 240.35, 240.55 | Paper jam [jam header]. | See Paper jam in door A. |
400.13, 400.13b, 420.13b, 420.15b, 420.54c, 450.23b, 450.91b, 451.33b, 454.23b, 454.25b, 457.25b | Paper jam [jam header]. | See Paper jam in the staple, hole punch finisher. |
420.11a, 420.13a, 420.15a, 420.15b, 420.54a, 420.54b, 425.13a | Paper jam [jam header]. | See Paper jam in the staple finisher. |
420.15b, 450.33, 450.91a, 451.33a, 451.33b, 451.35, 454.33, 454.35, 454.36, 454.37, 457.35a, 457.35b, 490.33, 491.33, 491.35, 550.23, 551.23, 552.23, 553.23, 553.25, 555.23, 556.23 | Paper jam [jam header]. | See Paper jam in the trifold/Z‑fold finisher. |
457.35b | Paper jam [jam header]. | Try either of the following: |