Horizontal colored bands check

Issue description

When printing a document, intermittent horizontal colored bands appear on the output.

Horizontal rainbow colored bands on printed pages

Solution

1. Touch the Status/Supplies icon in the printer control panel. Check the supply status and replace those that are low or empty.

   Proceed with the next step if all supplies register sufficient amounts.



2. Print the Print Quality Samples. From the control panel, navigate through: Settings > Report > Print Quality Pages.



3. Enter the settings menu: Print > Quality > Advanced Imaging > Color Adjust > Start, and print a test page.

   Note:  Color Adjust can be performed at the control panel or the embedded web server (EWS).



4. If the print quality issue still appears after performing Color Adjust, replace the Color Imaging Kit.

   • 71C0Z50 - Color (CMY) imaging kit for CX73x, CS73x, XC43xx, and C43xx

Additional information

An issue with the Photoconductor (PC) basket most often causes this print quality defect.

An unintended filament or stringer of plastic extends from the conductive drum, which causes the print quality defect.