Step 1 Make sure that Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Auto. Can the printer connect to the Wi‑Fi network? | The problem is solved. | Go to step 2. |
Step 2 Check if the correct Wi‑Fi network is selected. Note: Some routers may share the default SSID. Are you connecting to the correct Wi‑Fi network? | Go to step 4. | Go to step 3. |
Step 3 Connect to the correct Wi‑Fi network. For more information, see Connecting the printer to a Wi‑Fi network. Can the printer connect to the Wi‑Fi network? | The problem is solved. | Go to step 4. |
Step 4 Check the wireless security mode. From the home screen, touch Settings > Network/Ports > Wireless > Wireless Security Mode. Is the correct wireless security mode selected? | Go to step 6. | Go to step 5. |
Step 5 Select the correct wireless security mode. Can the printer connect to the Wi‑Fi network? | The problem is solved. | Go to step 6. |
Step 6 Make sure that you entered the correct network password. Note: Take note of the spaces, numbers, and capitalization in the password. Can the printer connect to the Wi‑Fi network? | The problem is solved. | Contact customer support. |