Printer error codes

8.01

Close front door A.

Keep all doors closed unless performing maintenance.

9.00

Printer had to restart. Last job may be incomplete.

Touch Continue to clear the message and continue printing.

11.11, 11.21, 11.31, 11.41

Load <source/> with <type/> <size/>.

11.12, 11.22, 11.32, 11.42

Load <source/> with <type/> <size/> <orientation/>.

11.91

Load multipurpose feeder with <type/> <size/>.

11.92

Load multipurpose feeder with <type/> <size/> <orientation/>.

12.11, 12.21, 12.31, 12.41

Change <source/> to <type/> <size/>.

12.12, 12.22, 12.32, 12.42

Change <source/> to <type/> <size/> <orientation/>.

12.91

Change multipurpose feeder to <type/> <size/>.

12.92

Change multipurpose feeder to <type/> <size/> <orientation/>.

29.08

Remove packing material.

1. Open door A.



2. Remove the toner cartridge.



3. Remove the imaging unit.



4. Remove the packing material.

   Warning—Potential Damage:  Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.



5. Insert the imaging unit.



6. Insert the toner cartridge.



7. Close door A.



8. Remove all trays, and then remove all packing material.



9. Insert all trays.

31.40z

Reinstall missing or unresponsive cartridge.

1. Open door A.



2. Remove the toner cartridge.



3. Insert the toner cartridge.



4. Close door A.

31.60z

Reinstall missing or unresponsive imaging unit.

1. Open door A.



2. Remove the toner cartridge.



3. Remove the imaging unit.

   Warning—Potential Damage:  Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.



4. Insert the imaging unit.



5. Insert the toner cartridge.



6. Close door A.

32.40z

Replace unsupported cartridge.

See Replacing the toner cartridge.

32.60z

Replace unsupported imaging unit.

See Replacing the imaging unit.

33.40

Non-Lexmark cartridge, see User's Guide.

33.60

Non-Lexmark imaging unit, see User's Guide.

37.1

Insufficient memory to collate job.

• Touch Continue to print the part of the job that is stored and to begin collating the rest of the print job.
• Cancel the current print job.

37.3

Insufficient memory, some held jobs were deleted.

Touch Continue to clear the message and continue printing.

38.1

Memory full.

• Touch Cancel job to clear the message.
• Print the document in several parts, or send it to another printer.
• Install more printer memory.

39.1

Complex page, some data may not have printed.

• Touch Continue to clear the message and continue printing.
• Cancel the current print job.
• Install more printer memory.
• Reduce the complexity and size of the print job before sending it to print again.
• Reduce the number of pages in the print job.
• Reduce the number and size of any downloaded fonts.
• Delete any unnecessary fonts or macros from the print job.
• Reduce the number of graphics in the print job.

42.yy

Replace cartridge, printer region mismatch.

See Replace cartridge, printer region mismatch.

43.40z

Reinstall cartridge.

See Replacing the toner cartridge.

44.40

Replace cartridge, printer mismatch.

See Replace cartridge, printer region mismatch.

55.1

Error reading USB drive. Remove USB.

Remove the flash drive to continue.

55.2

Error reading USB hub. Remove hub.

Remove the USB hub to continue.

58

Too many trays attached. Only <x/> tray/s can be supported.

1. Turn off the printer, and then unplug the power cord from the electrical outlet.



2. Remove one or more trays.



3. Connect the power cord to the electrical outlet, and then turn on the printer.


CAUTION—POTENTIAL INJURY:  To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

59

Incompatible tray [x].

1. Turn off the printer, and then unplug the power cord from the electrical outlet.



2. Remove the indicated tray.



3. Connect the power cord to the electrical outlet, and then turn on the printer.


CAUTION—POTENTIAL INJURY:  To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

61

Remove defective disk.

Replace the defective storage drive.

62

Disk full.

• Touch Continue to clear the message.
• Delete fonts, macros, and other data stored in the intelligent storage drive.
• Install an intelligent storage drive.

63

Format the disk.

Formatting now wipes all information from the storage drive.

To format the disk, do the following:



1. From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.



2. Touch Sanitize all information on hard disk or Erase Intelligent Storage Drive, and then touch ERASE.

71.01

Fax Station Name not set up. Contact system administrator.

71.02

Fax Station Number not set up. Contact system administrator.

71.03

No analog phone line connected to modem, fax is disabled.

Check the connection and the line for a signal. For more information, see Setting up fax using a standard telephone line.

71.06

Unable to connect to HTTPS Fax Server.

Connection to HTTPS Fax Server is disconnected. Check the Internet connection of the printer.

71.12

Memory full, cannot print faxes.

Touch Print All to print as many of the faxes as have been saved.

71.13

Memory full. Cannot send faxes.

• Continue and try sending the fax again.
• Scan the original document one page at a time, dial the fax number, and then scan the document.

71.4

Incorrect printer time.

To set the correct printer time, do the following:



1. Touch Settings > Device > Preferences.



2. Touch Date and Time, and then set the correct time.

72.01

E-mail SMTP server not set up. Contact system administrator.

• Set up your email function. For more information, see Configuring the e‑mail SMTP settings.
• Disable the error message. For more information, see Disabling the “SMTP server not set up” error message.

80.01, 80.03, 80.09

Maintenance kit nearly low.

80.11, 80.13, 80.19

Maintenance kit low.

80.21, 80.23, 80.29

Maintenance kit very low.

84.00, 84.01, 84.02, 84.03, 84.09

Imaging unit nearly low.

84.11, 84.12, 84.13, 84.19

Imaging unit low.

84.21, 84.22, 84.23, 84.29

Imaging unit very low.

84.31, 84.32, 84.33

Replace imaging unit, recommended life exceeded.

84.41, 84.42, 84.43

Replace imaging unit to resume printing.

88.00, 88.08, 88.09

Cartridge nearly low.

88.10, 88.18, 88.19

Cartridge low.

88.20, 88.28, 88.29

Cartridge very low.

88.30, 88.38

Replace cartridge, <num/> estimated pages remain.

88.30, 88.38

Replace cartridge.

88.40, 88.48

Replace cartridge, 0 pages remain.

200.03

Paper jam, [jam header]. [xxx.yy]

See Paper jam in the multipurpose feeder.

200.04, 200.05, 200.14, 200.24, 200.25, 200.34, 200.35, 200.44, 200.45, 202.05, 202.15, 202.25, 202.35, 202.45, 230.03, 230.13, 230.23, 230.33, 230.43

Paper jam, [jam header]. [xxx.yy]

See Paper jam in door B.

200.12, 200.15, 200.22, 200.32, 200.33, 200.42, 200.91, 202.03, 200.13, 202.33, 202.43, 202.93

Paper jam, [jam header]. [xxx.yy]

See Paper jam in door A.

200.13, 200.23, 200.33, 200.43, 241.86

Paper jam, [jam header]. [xxx.yy]

See Paper jam in trays.

230.15, 230.25, 230.33, 230.45, 232.13, 232.23, 232.33, 232.43, 232.53, 232.93

Paper jam, [jam header]. [xxx.yy]

See Paper jam in the duplex unit.

24x.x6, 24x.8y, 602.x9 66x.x3, 66x.8y

Paper loading error, [jam header]. [xxx.yy]

See Paper jam in trays.

280.11, 280.13, 280.15, 280.91, 280.93, 280.95, 284.11, 284.13, 284.15, 284.91, 284.93, 284.95, 295.01, 680.10, 680.20, 680.40

Scanner jam. [xxx.yy]

See Paper jam in the automatic document feeder.