Virtual Configuration Center primary escalation requirements

Menu Settings Page

This document contains all the printer settings and running firmware code.

On the printer, press Menu > Reports > Menu Settings Page

Network Setup Page

This document contains the device’s network settings.

On the printer, press Menu > Reports > Network Setup Page.

History Information Log

Note:  This applies to all Network-connected MFPs.

This document contains the machine's History Information.

1. Open printer's Web interface.

   To do this:

   

   1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.

   

   2. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se

   

   3. Press Enter.



2. Select History Information.



3. Save the file.

Embedded Solutions Log File

It documents all the errors or crashes experienced by the eSF apps' user.

1. Open printer's Web interface.

   To do this:

   

   1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.

   

   2. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se

   

   3. Press Enter.



2. Select Embedded Solutions.

   Note:  Lexmark recommends to perform Clear Log File first before proceeding to the next step. This will ensure that new log files will be captured to better isolate the problem.



3. Go to Set Logging Level, select YES for Allow debugging entries in the log?, and hit Submit. This will turn ON Debugging Mode. Reproduce the problem.



4. Do Steps 1 and 2, and then click on Log File.



5. Copy and Save all the entries.

Bundle Information

This provides a list of all solutions installed on the printer.

1. Open printer's Web interface.

   To do this:

   

   1. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome.

   

   2. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se

   

   3. Press Enter.



2. Select Embedded Solutions.



3. Select the Bundle Information.



4. Copy and Save all the entries.

‘Bundle.zip’ Configuration File

Info is used for simulation and analysis.

Refer to the Exporting or importing the Virtual Configuration Center (VCC) Bundle.ZIP configuration file for more information.