Printer error codes

2.01

Supply needed.

Select Cancel Job and order the needed supply. For more information, see Ordering parts and supplies.

3.01

The standard output bin is full.

Remove the paper from the bin, and then select Continue.

3.02, 3.03, 3.04

Remove paper from bin [x].

Remove the paper from the bin, and then select Continue.

7.13, 7.23, 7.33,7.43

Insert tray [x].

Insert the indicated tray.

8.01

Close the front door.

Keep the front door closed unless performing maintenance.

8.02, 8.03, 8.04, 8.05, 8.08, 8.10, 8.11

Close door [x].

Keep the indicated door closed unless performing maintenance.

8.06

Reattach the 1500‑sheet tray.

Make sure that the tray is properly attached to the printer.

8.07

Reattach staple finisher.

Make sure that the finisher is properly attached to the printer.

8.08

Close paper transport cover F.

8.09

Close paper transport cover G.

9

Printer had to restart. Last job may be incomplete.

Select Continue to clear the message and continue printing.

11.11, 11.21, 11.31, 11.41, 11.51, 11.81, 11.91

Load <source/> with <type/> <size/>.

11.12, 11.22, 11.32, 11.42, 11.82, 11.92

Load <source/> with <type/> <size/> <orientation/>.

12.11, 12.21, 12.31, 12.41, 12.51, 12.91

Change <source/> to <type/> <size/>. 

12.12, 12.22, 12.32, 12.4212.92

Change <source/> to <type/> <size/> <orientation/>. 

31.00

Hole punch box missing or full.

1. Open door H.



2. Remove the hole punch box.

   Note:  If the hole punch box is full, then empty it.



3. Insert the hole punch box.



4. Close door H.

31.35, 31.35A, 31.35B

Reinstall the missing or unresponsive waste toner bottle.

1. Open the front door.



2. Remove the waste toner bottle.

   Note:  To avoid spilling the toner, place the bottle in an upright position.



3. Insert the waste toner bottle.



4. Close the front door.

31.40z, 31.41z, 31.42z, 31.43z

Reinstall missing or unresponsive [color] toner cartridge.

1. Open the front door.



2. Remove the cartridge.



3. Insert the cartridge.



4. Close the front door.

31.60z

Reinstall missing or unresponsive black imaging unit.

1. Open the front door.



2. Remove the toner cartridges.



3. Remove the waste toner bottle.

   Note:  To avoid spilling the toner, place the bottle in an upright position.



4. Remove the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.



5. Unlock, and then remove the black imaging unit.



6. Insert the black imaging unit, and then lock it in place.



7. Insert the imaging kit until it is fully seated.



8. Insert the waste toner bottle.



9. Insert the toner cartridges.



10. Close the front door.

31.64z

Reinstall missing, unplugged, or unresponsive color imaging kit.

1. Open the front door.



2. Remove the toner cartridges.



3. Remove the waste toner bottle.

   Note:  To avoid spilling the toner, place the bottle in an upright position.



4. Remove the imaging kit.

   Warning—Potential Damage:  Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems.

   Warning—Potential Damage:  Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.



5. Insert the imaging kit until it is fully seated.



6. Insert the waste toner bottle.



7. Insert the toner cartridges.



8. Close the front door.

31.80z

Reinstall missing or unresponsive fuser.

1. Open door B.

   
   CAUTION—HOT SURFACE:  The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.



2. Unlock, and then remove the fuser.



3. Insert the fuser, and then lock it in place.



4. Close door B.

32.40z, 32.41z, 32.42z, 32.43z

Replace unsupported [color] toner cartridge.

For more information, see Replacing a toner cartridge.

32.60z

Replace unsupported black imaging unit.

For more information, see Replacing the black imaging unit.

32.65z

Replace unsupported color imaging kit.

For more information, see Replacing the color imaging kit.

33.40z, 33.41z, 33.42z, 33.43z

Refilled regular [color] cartridge

For more information, see Refilled regular [color] cartridge.

33.60z

Non-genuine black imaging unit, see User's Guide.

33.64z

Non-genuine color imaging kit, see User's Guide.

34.00

Paper too short.

Set the paper size setting to match the paper loaded in the tray. From the control panel, navigate to Settings > Paper > Tray > Configuration > Paper Size/Type.

34.10, 34.20, 34.30, 34.40, 34.50

Check [source], adjust guides and orientation.

Pull out the indicated tray, and then make sure that the paper is loaded correctly. For more information, see Loading paper and specialty media.

34.90

Check multipurpose feeder, adjust guides and orientation.

Make sure that the paper is loaded correctly. For more information, see Loading the multipurpose feeder.

37.1

Insufficient memory to collate job.

• Select Continue to print the part of the job that is stored and to begin collating the rest of the print job.
• Cancel the current print job.

37.3

Insufficient memory, some held jobs were deleted.

Select Continue to clear the message and continue printing.

38.1

Memory full.

• Select Continue to clear the message and continue printing.
• Cancel the current print job.
• Install more printer memory.
• Reduce the number of pages in the print job.

39.1

Complex page, some data may not have printed.

• Select Continue to clear the message and continue printing.
• Cancel the current print job.
• Install more printer memory.
• Reduce the complexity and size of the print job before sending it to print again.
• Reduce the number of pages in the print job.
• Reduce the number and size of any downloaded fonts.
• Delete any unnecessary fonts or macros from the print job.
• Reduce the number of graphics in the print job.

42.yyC, 42.yyK, 42.yyM, 42.yyY

Replace [color] toner cartridge, printer region mismatch.

For more information, see Replace cartridge, printer region mismatch.

43.40Y, 43.41Y, 43.42Y, 43.43Y

Reinstall [color] toner cartridge.

1. Open the front door.



2. Remove the cartridge.



3. Insert the cartridge.



4. Close the front door.

43.40Z, 43.41Z, 43.42Z, 43.43Z

Replace [color] toner cartridge.

For more information, see Replacing a toner cartridge.

50

PPDS font error.

Install the PPDS font indicated in the print job, and then select Continue to let the printer search for the substitute font.

51

Defective flash detected.

• Replace the flash memory.
• Select Continue to clear the message and continue printing.
• Cancel the current print job.

52

Not enough free space in flash memory for resources.

• Select Continue to clear the message and continue printing.
• Delete fonts, macros, and other data stored in the flash memory.
• Install a storage drive.

Note:  Downloaded fonts and macros that are not previously stored in the flash memory are deleted.

58.4

Incorrect output option configuration.

Turn off the printer, and then install the correct bin or finisher.

61

Remove defective disk.

Replace the defective storage drive.

62

Disk full.

• Select Continue to clear the message and continue printing.
• Delete fonts, macros, and other data stored in the storage drive.
• Install a storage drive.

63

Format the disk.

Formatting now wipes all information from the storage drive.

To format the disk, do the following:



1. From the control panel, navigate to Settings > Device > Maintenance > Out of Service Erase.



2. Select Sanitize all information on hard disk, and then select ERASE.

71.01

Fax Station Name not set up. Contact system administrator.

71.02

Fax Station Number not set up. Contact system administrator.

71.03

No analog phone line connected to modem, fax is disabled.

Check the connection and the line for a signal. For more information, see Setting up the fax function using analog fax.

71.04

Analog phone line is connected to the wrong port.

Unplug the phone line, and then connect it to the LINE port.

71.06

Unable to connect to HTTPS Fax Server.

Connection to HTTPS Fax Server is disconnected. Check the Internet connection of the printer.

71.07

Printer is not registered to HTTPS Fax Server.

Make sure that the printer is added to the device list in the HTTPS Fax Server portal. Contact the system administrator.

71.11

Fax partition.

The fax partition is not working. Contact the system administrator.

71.12

Memory full, cannot print faxes.

Select Print All to print as many of the faxes as have been saved.

71.13

Memory full. Cannot send faxes.

• Continue and try sending the fax again.
• Scan the original document one page at a time, dial the fax number, and then fax the document.

71.4

Printer's time is incorrect.

Configure the printer time. From the control panel, navigate to Settings > Device > Preferences > Date and Time > Configure.

72.01

Email SMTP server not set up. Contact system administrator.

• Set up the email function. For more information, see Configuring the SMTP settings.
• Disable the error message. For more information, see Disabling the “SMTP server not set up” error message.

72.02

Web Link server not set up. Contact system administrator.

Contact your system administrator.

72.04

Fax server To Format not set up. Contact system administrator.

• Configure the To Format. From the control panel, navigate to Settings > Fax > Fax Server Setup > General Fax Settings.
• Contact your system administrator.

75.01

Secure Element detected.

75.02

Secure Element not recognized.

75.03

Error communicating with Secure Element.

• Stop using the Secure Element.

Note:  The printer erases all existing certificates and may also erase and reformat the storage drive.

• Turn off the printer, remove, and then install the Secure Element.

75.11

Secure Element update failed.

• Try the update again.
• Cancel the update.

Note:  The printer may erase all existing certificates and storage drive contents.

75.12

Secure Element update incomplete.

• Restart the printer.

Note:  Wait for 10 seconds to complete the update.

• Cancel the update.

Note:  The printer may erase all existing certificates and storage drive contents.

80.01, 80.09

Maintenance kit nearly low.

80.11, 80.19

Maintenance kit low.

80.21, 80.29

Maintenance kit very low.

80.31

Replace maintenance kit to continue printing.

80.31

Replace maintenance kit, recommended life exceeded.

81.11

1500-sheet tray roller kit low.

Select Continue to clear the message.

81.31

Replace 1500-sheet tray roller kit, recommended life exceeded.

For more information, contact customer support.

82.00, 82.02, 82.09

Waste toner bottle is nearly full.

82.3, 82.32, 82.33, 82.39

Replace the waste toner bottle.

83.1y

Transfer module low.

Select Continue to clear the message.

83.3y

Replace transfer module, recommended life exceeded.

83.4y

Replace transfer module.

83.20

Staple cartridge low.

83.20

Staple S2 inner low.

83.20

Staple S2 outer low.

83.30

Staple cartridge empty or missing.

• Remove, and then insert the staple cartridge.
• Replace the staple cartridge. For more information, see Replacing the staple cartridge in the staple finisher or Replacing the staple cartridge in the staple, hole punch finisher.

83.30

Staple cartridge S1 empty or missing.

• Remove, and then insert the staple cartridge.
• Replace the staple cartridge. For more information, see Replacing the staple cartridge in the booklet finisher.

83.30

Inner staple cartridge S2 empty or missing.

83.30

Outer staple cartridge S2 empty or missing.

84.01K, 84.03K, 84.09K

Black imaging unit nearly low.

84.11K, 84.13K, 84.19K

Black imaging unit low.

84.21C, 84.03C, 84.09C

Black imaging unit very low.

84.01C, 84.03C, 84.09C

Color imaging kit nearly low.

84.11C, 84.13C, 84.19C

Color imaging kit low.

84.21C, 84.23C, 84.29C

Color imaging kit very low.

84.31, 84.33

Replace black imaging unit, recommended life exceeded.

For more information, see Replacing the black imaging unit.

84.31, 84.33

Replace color imaging kit, recommended life exceeded.

For more information, see Replacing the color imaging kit.

84.41, 84.43, 84.48

Replace black imaging unit to continue printing.

For more information, see Replacing the black imaging unit.

84.41, 84.43, 84.48

Replace color imaging kit to continue printing.

For more information, see Replacing the color imaging kit.

86.23

Scanner maintenance required soon.

Select Continue to clear the message.

86.33

Replace ADF kit, recommended life exceeded.

For more information, contact customer support.

88.00[x], 88.07[x], 88.08[x], 88.09[x]

[Color] toner cartridge is nearly low.

88.10[x], 88.17[x], 88.18[x], 88.19[x]

[Color] toner cartridge is low.

88.20[x], 88.27[x], 88.28[x], 88.29[x]

[Color] toner cartridge is very low.

88.30[x], 88.37[x], 88.38[x]

Replace [color] toner cartridge, <NUM/> estimated pages remaining.

88.30[x], 88.37[x], 88.38[x]

Replace [color] toner cartridge.

88.40[x], 88.47[x], 88.48[x]

Replace [color] toner cartridge, 0 pages remain.

88.40[x], 88.47[x], 88.48[x]

Replace [color] toner cartridge.

200.03, 200.05, 200.12, 200.13, 200.14, 200.15, 200.22, 200.23, 200.24, 200.25, 200.26, 200.32, 200.33, 200.34, 200.35, 200.36, 200.42, 200.43, 200.44, 200.45, 200.46, 200.52, 200.53, 200.54, 200.55, 200.56, 200.91, 201.91, 202.02, 202.03, 202.04, 202.05, 202.12, 202.13, 202.14, 202.15, 202.22, 202.23, 202.24, 202.25, 202.32, 202.33, 202.34, 202.35, 202.42, 202.43, 202.44, 202.45, 202.52, 202.53, 202.54, 202.55, 202.91, 202.93, 202.95, 231.03, 231.05, 231.13, 231.15, 231.23, 231.25, 231.33, 231.35, 231.43, 231.45, 231.53, 231.55, 231.91, 232.03, 232.05, 232.13, 232.15, 232.23, 232.25, 232.33, 232.35, 232.43, 232.45, 232.53, 232.55, 232.93, 232.94, 232.95, 240.05, 240.25, 240.35, 240.45, 240.55, 240.91, 240.95, 241.12, 241.14, 241.15, 241.91

Paper jam in [LOCATION/].

For more information, see Paper jam in door B.

240.06

Paper jam in [LOCATION/].

For more information, see Paper jam in the multipurpose feeder.

241.16, 241.82, 241.83, 241.84, 661.13, 661.84

Paper loading error in [LOCATION/].

1. Open tray 1.



2. Remove, and then readjust the paper stack.



3. If necessary, adjust the paper guides.



4. Reload tray 1.



5. Close tray 1.

242.23, 242.25, 242.35, 242.45, 242.55, 242.91

Paper jam in [LOCATION/].

For more information, see Paper jam in the optional 550‑sheet tray.

242.33, 242.43, 243.33, 243.35, 243.36, 243.43, 243.35, 243.45, 243.45, 243.55, 243.91, 244.43, 244.45, 244.91

Paper jam in [LOCATION/].

• Paper jam in the 2 x 550-sheet tray
• Paper jam in the 2000‑sheet tandem tray

243.43, 243.53, 244.43, 244.45, 244.46, 244.91, 245.53, 245.56, 245.55, 245.91, 602.59, 664.43, 665.53

Paper jam in [LOCATION/].

For more information, see Paper jam in the 1500‑sheet tray.

28X.13K, 28X.93K, 28X.15K, 28X.95K, 281.16K, 281.96K, 680.20K, 680.40K

Replace all originals if restarting job.

• Restart the job.
• Cancel the job.

28X.13Q, 28X.93Q, 28X.15Q, 28X.95Q, 281.16Q, 281.96Q, 680.20Q

Replace jammed originals if continuing job.

280.06

Reload originals in ADF and restart job.

280.06, 280.11, 280.13, 280.15, 280.91, 280.93, 280.95, 281.11, 281.15, 281.16, 281.91, 281.95, 281.96, 282.11, 282.13, 282.15, 282.91, 282.93, 282.95, 283.11, 283.13, 283.91, 283.15, 283.93, 284.11, 284.13, 284.15, 284.91, 284.93, 284.95, 295.01

Scanner jam.

For more information, see Paper jam in the automatic document feeder.

291.06

Close flatbed cover and load originals if restarting job.

• Scan from the scanner glass.
• Scan from the automatic document feeder.
• Finish the job without further scanning.
• Cancel the job.

400.11, 400.13, 400.15, 401.11, 401.13, 401.15, 404.19, 438.11, 438.21, 444.66, 450.21, 450.23, 450.25, 450.98, 450.99, 451.21, 451.23, 451.25, 452.66, 453.21, 453.23, 454.21, 454.23, 454.25, 457.21, 457.23, 457.25, 460.66, 461.66, 464.66, 465.66, 466.66, 467.66, 468.66, 469.66, 472.66, 477.66, 480.66, 483.66, 486.29, 504.11, 504.15, 505.11, 505.15, 514.19, 698.29

Paper jam in [LOCATION/].

For more information, see Paper jam in the staple, hole punch finisher.

400.11, 400.13, 400.15, 401.11, 401.13, 401.15, 404.19, 438.11, 438.21, 442.66, 444.66, 445.66, 450.21, 450.23, 450.25, 451.21, 451.23, 451.25, 451.98, 451.99, 452.66, 453.21, 453.23, 453.25, 454.21, 454.23, 454.25, 457.21, 457.23, 457.25, 459.66, 460.66, 461.66, 462.66, 463.66, 464.66, 465.66, 466.66, 467.66, 468.66, 469.66, 470.66, 472.66, 473.66, 476.66, 477.66, 480.66, 483.66, 486.29, 490.66, 491.21, 491.25, 491.66, 493.21, 494.21, 492.66, 494.66, 495.66, 496.66, 497.66, 504.11, 504.15, 505.11, 505.15, 514.19, 698.29

Paper jam in [LOCATION/].

For more information, see Paper jam in the booklet finisher.

420.11, 420.13, 420.15, 420.99, 421.56, 422.56, 423.56, 424.56, 425.13, 425.15, 425.11, 426.11, 426.15, 428.56A, 428.56B, 431.56, 435.56, 438.11, 439.19, 461.56, 698.19

Paper jam in [LOCATION/].

For more information, see Paper jam in the staple finisher.

438.11, 500.11, 500.13, 500.15, 500.99, 502.11, 502.13, 502.15, 504.11, 504.13, 504.15, 505.13, 506.11, 506.13, 506.15, 507.11, 507.13, 507.15, 508.56, 509.56, 510.56, 511.56, 512.56, 513.56, 514.19, 698.19, 698.29

Paper jam in [LOCATION/].

For more information, see Paper jam in the paper transport with folding option.

602.29, 662.23

Paper loading error in tray 2.

For more information, see Loading the 550-sheet tray.

602.39, 663.33

Paper loading error in tray 3.

• Loading the 550-sheet tray
• Loading the 2000-sheet tandem tray

602.49, 664.43

Paper loading error in tray 4.

For more information, see Loading the 550-sheet tray.