Step 1 Make sure the printer IP address is correct. - View the printer IP address:
- From the printer home screen
- From the TCP/IP section in the Network/Ports menu
- By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Is the printer IP address correct? | Go to step 2. | Type the correct printer IP address in the address field of your Web browser. Note: Depending on the network settings, you may need to type “https://” instead of “http://” before the printer IP address to access the Embedded Web Server. |
Step 2 Check if the printer is turned on. Is the printer turned on? | Go to step 3. | Turn on the printer. |
Step 3 Check if the network connection is working. Is the network connection working? | Go to step 4. | Contact your system support person. |
Step 4 Make sure the cable connections to the printer and print server are secure. - For more information, see the setup documentation that came with the printer.
Are the cable connections to the printer and print server secure? | Go to step 5. | Tighten the cable connection. |
Step 5 Temporarily disable the Web proxy servers. Note: Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Are the Web proxy servers disabled? | Go to step 6. | Contact your system support person. |
Step 6 Access the Embedded Web Server again by typing the correct IP address in the address field. Did the Embedded Web Server open? | The problem is solved. | Contact customer support. |