Hard disk failure service check

Step 1

Delete unnecessary files.



1. From the home screen, navigate to Settings  > Device  > Maintenance  > Out‑of‑Service Erase  > Erase Hard Disk  > Sanitize all information on hard disk.



2. Select Erase downloads (Erase all macros, fonts, PFOs, etc), Erase buffered jobs, and Erase held jobs  > All held jobs.



3. Touch Erase.

Does the problem remain?

Go to step 2.

The problem is solved.

Step 2

Make sure that the printer is using the latest firmware version.

Does the problem remain?

Go to step 3.

The problem is solved.

Step 3

1. Make sure that the hard disk cable is properly installed.



2. Check the cable for damage, and replace if necessary.

Does the problem remain?

Go to step 4.

The problem is solved.

Step 4

1. Make sure that the hard disk is properly installed.



2. Check the hard disk for damage, and replace if necessary.

Does the problem remain?

Go to step 5.

The problem is solved.

Step 5

Check the controller board pins for damage.

Are the pins free of damage?

Contact the next level of support.

Go to step 6.

Step 6

Replace the controller board. See Controller board removal.

Does the problem remain?

Contact the next level of support.

The problem is solved.