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Lexmark CX962

Lexmark CX962

653.73 Paper jam error code with no paper in the paper path

Issue description

A 653.73 paper jam error code appears even if there is no paper in the print path.

This error can occur during printer start-up, warm-up, or after finishing a print job.

It can also occur after opening and closing Door B.

Solution

This issue can occur when the printer is running in a cold and dry environment (low temperature and humidity) which causes the printer not to lift or retract properly.

Open Door B to clear the jam error, then close the door and reprint the job.

If the issue persists, then search for more information related to this issue or contact customer support.

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