Issue Description:
Users are unable to update the printer firmware using the Lexmark Cloud Fleet Management app.
This issue happens only to the printers with firmware level prior to EC6 (LHS60.xx.P617).
Solution:
The printer firmware must be updated to LHS60.xx.P617 or later.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the current printer firmware. Refer to Checking the latest Lexmark printer firmware for the steps.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If the firmware level is below LHS60.xx.P617, manually update the firmware using the printer's embedded web server. Follow the steps on Downloading the latest Lexmark printer firmware.
LEGACY ID: SO8882