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Power off the printer, wait 30 seconds, and then power on the printer again.
Yes: Continue to Step 2 or go to Contacting Lexmark for information.
No: Print a test page. If the page prints, the printer is functioning correctly.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Power off the printer again.
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Remove all paper from the tray. Look for and remove any obstructions.
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Also look for any damages in the tray.
Note: If any of its parts appear damaged, a service call will likely be required to resolve the issue. See Contacting Lexmark for information.
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Load the paper back into the tray. Make sure the paper is under both corner bucklers and lying flat in the tray.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Insert Tray 1 into the printer and power the printer back on.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If issue persists, please contact Lexmark Technical Support for other troubleshooting suggestions.